Welcome, Collectors and TCG Enthusiasts! At Game Deck Shop, we’re passionate about delivering your favorite trading cards and collectibles with care and speed. We understand that every booster pack and rare card is part of your growing collection journey!

📦 Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. Our team carefully prepares your collectibles to ensure they arrive in perfect condition.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Tracking included

Note: We ship worldwide! However, we currently cannot ship to some Asian countries and remote areas. Shipping times may vary during holiday seasons or due to customs processing.

🔄 Returns & Exchanges

Return Basics

  • Return Window: 15 days from delivery date
  • Condition Requirements: Items must be unopened, in original packaging, and in resalable condition
  • Return Shipping: Customer is responsible for return shipping costs

🚫 Non-Returnable Items

Due to the collectible nature of our products, the following items cannot be returned:

  • Opened trading card packs or booster boxes (BANDAI CARDDASS, MAGIC: THE GATHERING, DIGIMON CARD GAME, etc.)
  • Sealed products with broken seals
  • Single cards from opened packs
  • BE@RBRICK figures with removed packaging
  • Any collectibles showing signs of use or damage
  • Opened products from: Battle Spirits, BUILD DIVIDE TCG, DRAGON BALL SUPER CARD GAME, and other TCGs

Why? Like the thrill of opening a booster pack, the mystery and excitement can’t be returned once experienced!

🔄 The Return Process: 4 Simple Steps

Step 1: Request Your Return

Email us at [email protected] within 15 days of receiving your order. Include:

  • Order number
  • Product name and reason for return
  • Photos of any damaged items (if applicable)

Step 2: Wait for Approval

Our team of fellow TCG enthusiasts will review your request within 2 business days. We’ll email you a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Package items securely in original packaging. Include the Return Authorization Number visibly on the package. We recommend using a trackable shipping service.

Step 4: Receive Your Refund/Exchange

Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

💰 Refund Information

  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account
  • Deductions: Original shipping costs are non-refundable. Return shipping is customer’s responsibility

⚡ Damaged or Incorrect Items?

If you receive damaged items or wrong products, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost!

🌍 International Returns

For our global customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked as “Returned Goods”
  • We cannot refund any original customs duties or taxes

🎴 Need Help?

Our team of TCG collectors understands your concerns! Contact us at:

  • Email: [email protected]
  • Address: Game Deck Shop, 2663 Duff Avenue, South Burlington, US 05403
  • Response Time: 1-2 business days

Thank you for trusting Game Deck Shop with your collection. May your returns be few and your pulls always be legendary! 🃏✨