Welcome, Collectors! At Game Deck Shop, we understand the passion behind every card sleeve, booster pack, and collectible figure. While we strive for perfection in every order, we know that sometimes things don’t go as planned. That’s why we’ve created this straightforward returns policy to protect your collection journey.
📦 Return & Exchange Basics
Return Window: 15 days from delivery date
Condition Requirements: Items must be unopened, in original packaging, and in resalable condition
Return Shipping: Customer responsible for return shipping costs
🚫 Non-Returnable Items
Due to the nature of trading card games and collectibles, the following cannot be returned:
- Opened trading card packs or booster boxes (BANDAI CARDDASS, MAGIC: THE GATHERING, DIGIMON CARD GAME, etc.)
- Sealed products with broken seals
- Single cards from opened packs
- BE@RBRICK figures with removed packaging
- Any collectibles showing signs of use or damage
Why? Like opening a booster pack, the mystery and excitement can’t be returned once experienced!
🔄 The Return Process: 4 Simple Steps
1 Request Your Return
Email us at [email protected] within 15 days of receiving your order. Use the template below and include:
- Order number
- Product name and reason for return
- Photos of any damaged items (if applicable)
2 Wait for Approval
Our team of fellow TCG enthusiasts will review your request within 2 business days. We’ll email you a Return Authorization Number and shipping instructions.
3 Ship Your Return
Package items securely in original packaging. Include the Return Authorization Number visibly on the package. We recommend using a trackable shipping service.
4 Receive Your Refund/Exchange
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
💰 Refund Information
Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
Processing Time: 3-5 business days after we receive your return
Bank Processing: Additional 5-10 business days for the refund to appear in your account
Deductions: Original shipping costs are non-refundable. Return shipping is customer’s responsibility.
📧 Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Game Deck Shop Team,
I would like to request a return/exchange for my recent order:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return: [Product Names]
Reason for Return: [Please specify: damaged, defective, wrong item, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]
I confirm that the items are unopened and in original packaging.
Please let me know the next steps.
Thank you,
[Your Name] [Your Email Address]⚡ Damaged or Incorrect Items?
If you receive damaged items or wrong products, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost!
🌍 International Returns
For our global customers outside the US, please note:
- Return shipping costs are the customer’s responsibility
- Customs forms must be marked as “Returned Goods”
- We cannot refund any original customs duties or taxes
🎴 Need Help?
Our team of TCG collectors understands your concerns! Contact us at:
Email: [email protected]
Address: Game Deck Shop, 2663 Duff Avenue, South Burlington, US 05403
Response Time: 1-2 business days
Thank you for trusting Game Deck Shop with your collection. May your returns be few and your pulls always be legendary! 🃏✨